Reviews

Reviews for Pet Paradise - Mooresville

• 1.0 Poor

  11 months ago

  I am extremely disappointed in this place. My Fiancé and I had to board our two dogs Oakley and Costa for the weekend 5/13 & 5/14. First, we were told when we checked them in it would cost us $50 something for the first dog and $30 would be the second dog discount. That sounded great! We were NEVER told up front that we would be charged and extra $20 per dog per day to board them because they weren’t fixed. Which is fine, and understandable, but the least you could have done was let us know upfront. Instead we were blindsided when checking out. Second I paid for them both to get the ultimate dog wash before I picked them up. They were scheduled to have their baths at 7:00 and 7:30 so they would be ready to go when I got there at 8:00 to get them. I walked in just a little after 8:00am and the gentleman(I believe his name was Dustin and he was wonderful!) at the front desk let me know that the groomer had just taken them back to get washed. They did not get finished with their baths until 9:26. The ultimate dog wash is supposed to include a wash, dry, brush, nail trim, and ear cleaning. And that is NOT what they got. Neither of them smelled clean. They were still damp, both had big tufts of hair all over them that you could easily reach down and gently pull off with your hands making it very clear they hadn’t even been passed over once with a brush, neither of their nails were trimmed, so I’m certain if they couldn’t even do that that their ears weren’t cleaned either. I spent an hour after work today brushing them myself when I had paid for them to take care of it. I did get my money back for the unsatisfactory grooming, but that doesn’t make up for the rest of the horrible experience or that it made me extremely late for work today . Third, I checked the web camera every thirty minutes to see if my dogs were getting the attention and outdoor exercise that I was paying for and not ONCE did I see them outside of their kennel. I watched them pace the kennel ( the third one from the left side of the dog pool from the breezeway camera perspective) the entire weekend. I know they are not fixed and couldn’t play with the other dogs, but to pay an extra $80 for them to not be fixed they deserved some outdoor time too. Fourth, I received a “pawgress report” for only one of my dogs (Costa) , which I thought was strange but tried not to think anything of it. But once I got home from having them boarded I noticed that Oakley has a terrible limp and is avoiding using his front right paw. Which leads me to believe that they just avoided sending me his report letting me know that something had happened to him. I have to take him to the vet in the morning to get X-Rays for an injury that he very obviously got from Pet Paradise. I will never be bringing my dogs back here. For $354 for two days of solitary confinement and a half ass bath it was not even close to worth it.