Reviews

Reviews for Live Oak Pet Hotel

• 1.0 Poor

  2 months ago

  WORST vet clinic in Lubbock. Our cat has a blockage, and the expense was extremely high, so unfortunately, we were coerced into surrendering our cat. He's my emotional support cat. I'm already suffering from severe depression, and this does NOT help at all!!! And I'm very suicidal. They do NOT care about any of that. They only care about money. We are extremely heartbroken to have had to surrender our sweet cat and this is a major nightmare for us!!!! We've already been going through a huge nightmare with our former family, all the family that my son and I have are our 2 cats. And we just had surrender one of them. We are never going back to Live Oak!!!! I've posted this story on many pages on Facebook and people are making donations to cover the cost of my cat's vet bill to try to help me get him back. They're lying to people, saying that I signed something when I surrendered him. I did NOT sign anything! They're lying. These people are extremely evil!!!! My cat belongs with us, no matter what. He's literally a scaredy cat. When a Fed Ex or UPS truck stops outside near our home to deliver a package to a neighbor, he gets scared and hides under my bed. When we are able to get him out from under our bed to try to reassure him that he's safe and that no one is going to hurt him, his entire body is shaking. The girl that works at Live Oak is going to take him home with her, basically stealing him from us. She has dogs. Lucky is an indoor only cat and he's never seen a dog. That will seriously traumatize him tremendously. On Sunday, I told the vet technician who coerced us into surrendering him that I'm extremely suicidal and that wasn't helping. He did not care at all. Now my severe depression is a lot worse, and my suicidal thoughts have increased tremendously. Again, they do not care at all. You’d think that vets would understand how extremely important pets are to their owners and how they’re irreplaceable. Especially since our cat is an emotional support cat. But no, Live Oak does NOT care, and they’re obsessed with lying about everything to prevent us from getting our cat back. They are EVIL people!!!!! They’re compulsive liars and they’re obsessed with stealing our cat and refusing to allow us to get him back. No one EVER wants to surrender their pet!!! Even when they can’t afford an outrageous vet bill. And Live Oak completely refusing to work with us to pay the vet bill is insane!! I've filed a police report, and I also filed a report with BBB. The lies in their reply are unbelievable!!! Definitely proves how desperate they are to keep our cat that they stole from us and how they're compulsive liars. They even gave us the wrong estimation. It was for another pet and another owner. But they claimed the costs were the same. They messed that up, they can easily mess up other stuff!!!